Beware!!! Legworks (Dinner by the Bay with a 1-Hour Luxurious Yacht Cruise in Manila Bay) ||

September 18, 2016

Photo credits from MetroDeal
" P770 instead of P11000 per Person for a Full-Course Dinner by the Bay with a 1-Hour Luxurious Yacht Cruise in Manila Bay " very catchy right? Yes, it definitely caught my attention while I was browsing at MetroDeal's website. This happened last June 2016, I was looking for something to do for my birthday celebration (My 25th Birthday Celebration). Apparently, all plans were not really working that time and MetroDeal was my last resort so I bought this "Dinner by the Bay with a 1-Hour Luxurious Yacht Cruise in Manila Bay" deal offered by Legworks Luxury Cruise. I have bought multiple vouchers in MetroDeal before and so far I didn't have any issues. I tried calling the phone numbers listed on the fine print before buying the voucher but none of the numbers worked and since I trust MetroDeal I continued with the purchase.
I bought 2 vouchers last June 7th and was supposed to use it for my birthday last June 27th. After purchasing, I emailed Legworks for the reservation and that's where all the frustrations and headaches started. See the screenshots of our email convo:
I was so excited as I compose this email. Little did I know that a major frustration is waiting for me. 
Uhh, next time try to add at least a simple "we regret to inform you sir" and "rest assured that..." statements.
Legworks be like: The hell I care, You already paid the voucher so you have no choice but to wait and use it or endure another headache in getting a refund. 
Thank you for being so helpful and sarcastic!
See? They didn't even had an empathy statement or at least a simple apology on their emails. Clearly I fell into a trap. They knew to themselves that the yacht was on dry dock yet they still posted that sale in MetroDeal, they still continued to offer the service where in fact it was unavailable. Can this be considered a SCAM? If it isn't a scam knowing that the yacht is under maintenance and someone bought a voucher that you posted in MetroDeal you should have at least offered an alternative.

 So instead of having a hard time and incurring more headache with the refund process in MetroDeal, I chose to wait for July so I can still use the voucher cruise though I already lost the interest. I have read a lot of not-so-good reviews with their experiences in getting a refund from MetroDeal so I just decided to use the voucher the following month even though it was already past my birthday. Oh by the way, THANKS FOR RUINING MY BIRTHDAY LEGWORKS!

 Here comes July. It was July 25th when I emailed them again to reserve a slot for July 29th. Guess what, the yacht was still on maintenance! I was really upset to the highest level. Nothing could explain the regret that I felt, I should have not bought that voucher, if only I  knew this would happen! They told me that they will extend the validity of the voucher until October since it was a miss on their part. Of course it is a crazy huge mistake Legworks! At least their email this time is more empathetic.



Last August 11th they sent me an email informing me that the yacht maintenance is scheduled to be completed last week of September until first week of October. They also offered a different yacht, smaller than the one under maintenance but......BUT, I have to pay an extra Php200 per person, I bought 2 vouchers so i'm gonna pay an extra Php400 on top of Php1540. After all the hassle and headaches that they gave me, they want me to pay extra money! What a horrible customer service! I told them that i'm not gonna pay for any extras and that they should honor what's on the voucher. So they just told me that they're gonna inform me once the maintenance is over! What a joke!!

Seriously!
dry rock? 
As of now, I checked at MetroDeal and they are still selling the 770 deal!
Photo credits from MetroDeal
So more than 3 months now since I bought the voucher and still I haven't use it. I really don't have any interest anymore with it but to think that I paid Php1540 in a instant and haven't been able to use it upsets me a lot. Finally, I made this post to warn everyone about what Legworks are doing. It already happened to me and I know few people through Facebook who also suffered the same situation as mine. I warn you, DO NOT EVER ATTEMPT TO TRY THEIR SERVICE or else you'll have your time and money wasted.

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